Effective Date: 06 July 2026
Customer satisfaction is important to us. Please read this policy carefully before placing an order.
1. Return Eligibility
A return may be requested if a product is damaged, defective, leaking, incorrect or expired when delivered. Contact us within 24 hours of delivery with clear photos or videos of the product and packaging.
2. Non-Returnable Products
- Opened or used food products.
- Products damaged by improper customer storage or handling.
- Products returned without original packaging.
3. Refund Eligibility
A refund may be approved after returned-product quality verification, when an order is cancelled before dispatch, or when we cannot deliver it. Approved refunds are sent to the original payment method.
4. Refund Processing Time
Approved refunds are generally processed within 5–7 business days. Bank or payment-provider processing times may vary.
5. Replacement
Where possible, we may offer a replacement instead of a refund for a damaged, defective or incorrect product.
6. Order Cancellation
Orders may be cancelled before dispatch. Once dispatched, an order cannot be cancelled.
7. Contact Us
Email suryarajfoods@gmail.com with your order number, contact details and clear photos or videos of the issue.